Effective Date: 06/07/2025
Last Updated: 12/02/2025
These Terms & Conditions (“Terms”) govern your use of growwithus.ma (the “Site”) and any services, consultations, or deliverables provided by Grow With Us SARL (“we,” “us,” “our,” or “Agency”). By accessing the Site, submitting a form, booking a call, or purchasing/using our services, you agree to these Terms.
If you do not agree, do not use the Site or our services.
Client / you: any person or business using the Site or purchasing services.
Services: digital marketing, strategy, ads management, SEO, web design, content, consulting, creative, analytics, and related services offered by us.
Deliverables: outputs we provide (e.g., ad creatives, landing pages, reports, strategies).
Proposal / Scope of Work (SOW): a written document describing deliverables, timelines, and fees.
Third-Party Platforms: platforms like Meta, Google, TikTok, Shopify, WordPress, email providers, hosting providers, etc.
We provide marketing and creative services. Nothing on this Site is legal, financial, tax, or investment advice. You are responsible for decisions made for your business.
You agree not to:
misuse the Site, attempt unauthorized access, or disrupt functionality,
submit false information or impersonate someone else,
upload malicious code, spam, or illegal content.
We may suspend or restrict access if we believe the Site is being misused.
Submitting a “Book a Call” form is an application and does not guarantee acceptance. We may decline or postpone calls at our discretion.
You may reschedule up to 24 hours before the scheduled time using the booking link or by contacting us.
If you arrive more than 10 minutes late, we may treat it as a no-show and the call may not be rescheduled.
Calls are currently free. We may change this in the future by updating these Terms or the booking page.
Services begin only after one of the following occurs:
you accept a written Proposal/SOW, or
you pay an invoice/retainer that references the agreed scope.
Any request outside the agreed scope (extra pages, extra campaigns, additional revisions, new platforms, new deliverables) is out-of-scope and may require a new quote or additional fees.
You agree to provide timely access and materials, including (where needed):
brand assets, product/service info, offers, pricing, policies,
access to ad accounts, analytics, website/CMS, CRM, email tools,
approvals, feedback, and compliance requirements.
Delays in your responses or access may delay timelines. We are not responsible for missed deadlines caused by Client delays.
Fees are as stated in the Proposal/SOW or invoice. Unless stated otherwise:
retainers are billed monthly in advance,
setup fees (if applicable) are non-refundable once work begins.
Invoices are due [INSERT YOUR PAYMENT TERM: “Upon receipt” / “Net 7” / “Net 15” / “Net 30”].
Late payments may incur a late fee of 1.5% per month (or the maximum allowed by law). We may pause services until accounts are brought current.
If a setup fee is included in your Proposal/SOW or invoice, it is due before work begins and is non-refundable once work has started.
Advertising spend is paid directly by you to the platform (Meta/Google/etc.) unless explicitly agreed otherwise in writing. Platform fees, app subscriptions, stock assets, hosting, domains, printing, influencer fees, and other third-party costs are separate and are your responsibility unless included in writing.
You agree not to file chargebacks for services already delivered. If a chargeback is filed, we may suspend services and pursue recovery of fees, plus administrative costs and reasonable legal fees where permitted.
Because our Services involve time, expertise, and capacity allocation, refunds are limited.
Refunds are provided only if we fail to deliver the agreed deliverables or in the event of a major proven mistake directly caused by us. If a refund is approved, it will be limited to the affected portion of the service fees and does not include third-party costs or ad spend.
Marketing results depend on many factors outside our control (market conditions, competition, budget, product/offer, pricing, seasonality, compliance, platform changes, tracking limitations, website performance, creative approvals, etc.). Therefore:
we do not guarantee revenue, leads, ROAS, rankings, conversions, or specific outcomes,
any estimates, projections, or case studies are illustrative only and not promises.
You retain ownership of your pre-existing content, trademarks, and brand materials. You grant us a limited license to use these materials to perform the Services.
We retain ownership of our pre-existing tools, templates, methods, processes, and know-how.
Upon full payment, you receive ownership of the final Deliverables as defined in the Proposal/SOW, excluding our pre-existing materials. If full payment is not made, you do not receive rights to use the Deliverables.
We will display or reference Client work (including screenshots, creatives, landing pages, and anonymized performance metrics) only with the Client’s permission.
We can work under a confidentiality agreement (NDA) upon request.
Both parties agree to keep confidential information private and to use it only to fulfill obligations under these Terms and any SOW. This does not apply to information that is public, independently developed, or lawfully obtained from another source.
You understand that:
Third-Party Platforms have their own rules and may change them at any time.
Accounts can be limited/suspended for reasons outside our control.
We are not responsible for platform outages, policy enforcement, rejected ads, disabled accounts, payment processor holds, tracking limitations (including iOS/privacy changes), or algorithm changes.
You are responsible for ensuring your business, offers, claims, and products comply with applicable laws and platform policies.
We do not work with the cosmetic industry. We reserve the right to decline or terminate service if we determine the Client operates in this industry or in any activity that conflicts with our policies.
You represent and warrant that:
you own or have rights to all materials you provide to us,
your products/services and marketing claims are lawful and not misleading,
you have authority to enter into agreements on behalf of your business.
To the maximum extent permitted by law:
We are not liable for indirect, incidental, special, consequential, or punitive damages (lost profits, lost data, loss of goodwill, business interruption).
Our total liability for any claim is limited to the fees you paid to us in the last 1 month before the event giving rise to the claim.
Some jurisdictions do not allow certain limitations, so some parts may not apply to you.
You agree to indemnify and hold us harmless from claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:
your business, products/services, or customer disputes,
content or claims you provide or approve,
your violation of laws or third-party rights,
your use of Deliverables in a way not approved by us.
Either party may terminate services as described in the Proposal/SOW or by written notice. For monthly retainers, cancellations require 14 days written notice before the next billing cycle.
Upon termination:
you must pay for work completed and any committed costs,
access to files/accounts may be removed after handover,
any licenses granted to you are subject to full payment.
Neither party is liable for delays caused by events beyond reasonable control (e.g., outages, disasters, strikes, war, internet failures, platform shutdowns, government actions).
These Terms are governed by the laws of Morocco (Marrakech). Any dispute will be handled in the Court of Marrakech, unless the parties agree otherwise in writing.
We may update these Terms at any time by posting a new version on the Site. Continued use of the Site or services after changes means you accept the updated Terms.
Grow With Us SARL
Address: [Marrakech, Morocco — full address coming soon]
Email: support@growwithus.ma
Phone/WhatsApp: [INSERT PHONE/WHATSAPP]